Cancellation, Refund & Exchange
Effective Date: 21-Jan-2026
Last Updated: 21-Jan-2026
At Affoverse, we strive to provide a smooth and satisfying shopping experience. Please review our policies below to understand how cancellations, exchanges, and refunds are handled.
🔄 Exchange Policy
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Products are eligible for exchange after the customer receives the item.
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Customers are required to ship the product back to our warehouse at their own expense.
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Once we receive the item and it passes a quality check, the exchanged product will be shipped free of cost.
❌ Order Cancellation
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Orders can be cancelled only before they are shipped.
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To request a cancellation, please email us at orders@affoverse.com or contact us via phone at +91 98765 43210.
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If the order is eligible for cancellation, the refund will be processed within 4–7 working days to the same account used for payment.
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Please note: Bank processing times may cause additional delays beyond our control.
💸 Refund Policy
Refunds will be issued under the following circumstances:
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If the product is damaged upon arrival.
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If the package is lost in transit.
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If the order was not dispatched due to unavailability of the product.
In all such cases, the full amount will be refunded to the original payment method within 4–7 working days after confirmation.
📦 Return Shipping Address
For returns and exchanges, please contact us for the specific warehouse details located in Coimbatore.
Contact Support
For any questions or support regarding your order, feel free to reach out:
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Email: orders@affoverse.com
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Phone/WhatsApp: +91 98765 43210
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Website: https://business.affoverse.com/
